Your monthly bill includes:
Your monthly charge for that month's broadband
Any calls you’ve made (price details here) in the previous month
Any extra charges from the previous month - e.g. if you've booked but then missed an Openreach engineer visit
If it's your first bill, you'll also be charged for your previous month's broadband, proportionate to the number of days you were connected to our network (e.g. if you joined us on the 15th of the month, you'd be charged around £15 on the Fast plan).
To see what's in your bill for a given month, you will receive an email from firstname.lastname@example.org that looks like this (if you have call charges, these will show up as a single line item):
We’ll let you know well in advance of any price changes.
Cuckoo corner 🐣
💡 Fun fact: The cuckoo is named in most languages after its call. In France it is known as the coucou, in Holland koekoek, in Germany kuckuk, in Russia kukush-ka and in Japan kak-ko.