When you join Cuckoo you'll pick the monthly plan that's right for you. Your monthly cost covers all your internet charges but there may be sometimes where this varies.

  1. It's your first bill

  2. You've been charged for phone calls

  3. Something else


Your first month

If this was your first bill, you are charged partially for the first month and the next full months.

Read more about how your first month's bill is different


Phone call charges

If you're on our Fast plan you will have a landline.

If you made phone calls on your landline in the previous month you will see these charges on your monthly bill.

You can check the cost of phone calls on our call charges list


Something else

If neither of these options apply to you then get in touch with us via the messenger in the bottom right.

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