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Why was I charged more than I expected?
Why was I charged more than I expected?
Updated over a week ago

When you join Cuckoo you'll pick the monthly plan that's right for you. Your monthly cost covers all your internet charges but there may be sometimes where this varies.

Your first month

If this was your first bill, you are charged partially for the first month and the next full months.

Phone call charges

If you're on our Fast plan you will have a landline.

If you made phone calls on your landline in the previous month you will see these charges on your monthly bill.

You can check the cost of phone calls on our call charges list

Something else

If neither of these options apply to you then get in touch with us via the messenger in the bottom right.

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