Sometimes Openreach will need to send an engineer to your property to improve the quality of the line.

If you think this might be the case, first make sure you've tried all the other steps to getting faster speeds.

If you've gone through all those steps and are still struggling to get the speeds you need, please contact us via our online messenger or send us an email at

We'll do some line checks to confirm that it's an issue with the underlying network, then confirm an engineer timeslot for you.

  • If you miss the appointment, there will be an £80 charge.

  • If there is no issue (i.e. the router was plugged in incorrectly), there will be an £80 for the first hour and £50 for each hour after that.

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