The average download speed on our network depends on the plan you're on. Our 80Mb 'Fast' plan using Fibre To The Cabinet technology is typically 60-70Mb/s (average upload speed of 15-20Mb/s).
However, if you're on our 'Really Fast' full-fibre 115Mb plan the average national speed is 98Mb/s (with an average upload speed of 20Mb/s). Customers on our 'Eggceptional' 1Gb full-fibre plan get an average of 900Mb/s and 115Mb/s upload.
You may see higher or lower speeds than this depending on your postcode and how far away from the green cabinet or exchange you are. 🤞
Testing your speed
We recommend using a public, free to use checker like these:
There are four main reasons why speeds can vary between postcodes:
Your home data usage - for example, video streaming eats up a lot of capacity
Your home network set up - for example, effective placement of your router can aid speeds
Our wider network usage - latest iOS or game releases can really impact download speeds across the network
Distance from the cabinet - if your home is quite far from the green cabinet (called a DSLAM or PCP cabinet) on your street, your speeds may be slower
If you are having trouble with your connection speeds and want to improve them, see here.