To track your progress:

  • Log in to your account

  • Click on My Cuckoo

  • Select Account overview

If you're a new customer, this will show you a personalised timeline with the expected router delivery and go live date.

It normally takes 10-15 working days for Openreach to switch you over to Cuckoo and can go live on the day anytime up until midnight. You'll receive a text and email from us confirming when you are live.

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