To track your progress:
Log in to your account
Click on My Cuckoo
Select Account overview
If you're a new customer, this will show you a personalised timeline with the expected router delivery and go live date.
It normally takes 10-15 working days for Openreach to switch you over to Cuckoo and can go live on the day anytime up until midnight. You'll receive a text and email from us confirming when you are live.