Please see the most common reason for a higher bill - bills are generated on 22nd of the month and take 3-5 working days to process via direct debit.

  1. Your first bill will include the days you were live in month 1, then the full cost of month 2. For example, if you went live on 15th September, your first bill (at the end of October) would cover the 15 days in September, plus the £29.99 for October. At roughly £1 per day, this would be £44.99 (based on our Fast FTTC package prices)

  2. If this is not the case, check your online bill for any calls made on your landline.

  3. Were you charged for a missed or unnecessary engineer appointment?

The billing page of your account spells out all your charges. Please check this before contacting us. To find your bills:

  • Log in

  • Select My Cuckoo

  • Click on My bills

Did this answer your question?