We cannot move your fibre go live date any sooner than 2 weeks (10 working days) from the date you place your order.

We will always display the earliest available go-live date when you sign up. We are not able to get you live any quicker than this whether or not you need an engineer to get you connected.

If you need to get online as soon as possible we're now offering Eggspress Wi-Fi to activate a 4G connection for your router as soon as the next day.

Why do I have to wait 2 weeks (10 working days) to get connected?

Internet providers are regulated by Ofcom, who have a mandatory 10 working day "cooling off" period when signing up to a new provider. This is to allow customers to cancel the switch without incurring any fee (i.e. a lengthy contract with other providers or our setup fee).

Why is my go-live date exceeding 2 weeks (10 working days)?

If the date provided exceeds 10 working days, this will be likely be down to engineer availability, and the same would apply about us not being able to get you connected any quicker than this, whether or not you need an engineer to get you connected.

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