If some of your devices are connecting to the Wi-Fi but others are not, this is probably a device issue rather than an issue with the router.

Here are some options you might be able to try with your device:

  • Turn your device Wi-Fi on and off before trying to reconnect

  • Make sure that flight mode is switched off

  • Restart, or potentially factory reset, your device

If your device can connect to another network but not to your Cuckoo network, this suggests an issue with Cuckoo's network or the router.

If so, here are some steps you can take:

  • Disconnect some devices from Cuckoo's Wi-Fi to free up more space. (In the future, we're working on allowing you to see all your connected devices from the Cuckoo account 🤓)

  • If possible, connect your device directly to the router via an Ethernet cable

  • Consider changing your router channel. This can free up space for more devices. For the best connection and minimal interference, channels 1, 6 and 11 are best - although it depends on what channels your neighbours use.
    If you're still using the router that we sent you, you can analyse your Wi-Fi channels here and change them here. We're working on integrating this into your account page so you can do it all through the Cuckoo website 🤓

  • Restart your router. If you're using the same router that we sent you (the DWA0120):
    - Locate the power button on your router
    - Press it and wait 10 seconds before rebooting. For a more comprehensive reboot, leave it off for 3 minutes
    - The lights will blink as the router goes through its start-up routine
    - Once the lights turn solid green, your router has rebooted

  • Go further and perform a factory reset on your router. A factory reset allows the router to resync and re-programme all its details, which is particularly important if any network parameters have changed (e.g. part of your local network has been upgraded). ⚠ Warning: this will erase any manual changes you've made to the router (e.g. if you've changed its name).
    - To perform a factory reset, carry out the above steps and then insert a straightened paper clip into the reset hole on your router (next to the power button)
    - Hold the paper clip in the hole for ten seconds before letting go

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