Thanks for doing your bit to help the environment by reusing your existing equipment. On your go-live date, once you've received a text to confirm that your connection is live, you're ready to connect your router.

  1. Fibre compatibility (Fast plan)

  2. Full Fibre compatibility (Really Fast & Eggceptional plan)

  3. Authentication & PPP details

  4. Routers that don’t work with Cuckoo

  5. Mesh Devices

  6. Can Cuckoo supply any equipment I’m missing or a Cuckoo router?

Fibre compatibility (Fast plan)

If you are using your own router, here are the things to look for to make sure your router is compatible with a Cuckoo fibre connection.

  • Your router will need a built-in modem or a standalone modem

  • Your router needs to be compatible with VDSL/VDSL2

  • You will need to have an RJ11 cable to connect your router

  • You will need to have a Microfilter if your Openreach socket has one portal

Full Fibre compatibility (Really Fast & Eggceptional plan)

If you are using your own router, here are the things to look for to make sure your router is compatible with a Cuckoo full fibre connection.

  • Your router must support connection via an ethernet cable

  • If your router must have a built-in modem. If it doesn’t, we can send you a Cuckoo router for free.

  • Make sure you have an RJ45 cable to connect your router

Authentication & PPP details

Type of authentication: PPPoE

Username: pppoe@cuckoo.co

Password: 123456789

VLAN: 101

MTU: 1500

ATM Encapsulation Type: PTM

Routers that don’t work with Cuckoo:

Lots of customers have reported issues connecting TP-Link branded devices.

We would strongly discourage the use of a router provided by another broadband provider.

Mesh Devices

If you're using Amazon Eero or Google Nest Wi-fi (great choice) then you'll still need a modem that is compatible with VDSL/VDSL2. Specific set-up instructions are below.

Connecting Amazon Eero

Connecting Google Nest W-fi

Can Cuckoo supply any equipment I’m missing or a Cuckoo router?

If your router is not compatible, we can send you a Cuckoo router free of charge, no questions asked.

We don’t sell standalone modems, however we can provide a Cuckoo router which you can set up in bridge mode so it then acts and behaves as a modem and allows you to use your own router or mesh device if you’re using a Fibre connection.

If you need us to supply an RJ11 cable (grey broadband cable), RJ45 cable (ethernet cable) or a microfilter (if you’re on fibre and your master socket only has a singular telephone port).

If you need anything, just get in touch with us and we can arrange postage, but it can take up to 5 working days to be delivered.

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