Thanks for doing your bit to help the environment by reusing your existing equipment. On your go-live date, once you've received a text to confirm that your connection is live, you're ready to connect your router.
Fibre compatibility (Fast plan)
If you are using your own router, here are the things to look for to make sure your router is compatible with a Cuckoo fibre connection.
Your router will need a built-in modem or a standalone modem
Your router needs to be compatible with VDSL/VDSL2
You will need to have an RJ11 cable to connect your router
You will need to have a Microfilter if your Openreach socket has one portal
Full Fibre compatibility (Really Fast & Eggceptional plan)
If you are using your own router, here are the things to look for to make sure your router is compatible with a Cuckoo full fibre connection.
Your router must support connection via an ethernet cable
If your router must have a built-in modem. If it doesn’t, we can send you a Cuckoo router for free.
Make sure you have an RJ45 cable to connect your router
Authentication & PPP details
Type of authentication: PPPoE
ATM Encapsulation Type: PTM
Routers that don’t work with Cuckoo:
Lots of customers have reported issues connecting TP-Link branded devices.
We would strongly discourage the use of a router provided by another broadband provider.
If you're using Amazon Eero or Google Nest Wi-fi (great choice) then you'll still need a modem that is compatible with VDSL/VDSL2. Specific set-up instructions are below.
Can Cuckoo supply any equipment I’m missing or a Cuckoo router?
If your router is not compatible, we can send you a Cuckoo router free of charge, no questions asked.
We don’t sell standalone modems, however we can provide a Cuckoo router which you can set up in bridge mode so it then acts and behaves as a modem and allows you to use your own router or mesh device if you’re using a Fibre connection.
If you need us to supply an RJ11 cable (grey broadband cable), RJ45 cable (ethernet cable) or a microfilter (if you’re on fibre and your master socket only has a singular telephone port).
If you need anything, just get in touch with us and we can arrange postage, but it can take up to 5 working days to be delivered.