On your go live day, you will receive a text message and email from Cuckoo confirming your connection has gone live. Even if you have had an engineer visit, the connection can take until 11:59pm to activate.

If you have received the go live email and text and still cannot connect, please follow these steps:

  1. Check our setup guide to make sure your router is set up correctly

  2. Check the property for other ports - these may work.

  3. Try each port in the property both with and without the microfilter supplied in the box.

  4. Unplug the router from the socket and plug it back in after 2 minutes.

The internet and broadband light should both be green (flashing or steady) when the internet is working.

If you still need to get in touch, contact us via our online messenger or send us an email at hello@cuckoo.co. Openreach would charge you £80 for an engineer if they were able to connect you without fixing anything (i.e. finding the correct port or trying with/without the microfilter). If we/they identify a fault, the engineer would be free.

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