We try and sort out any issues before you’re even aware of them. But if you ever need us, there are a bunch of ways you can get in touch.
You can contact us via
Call us on +44 203 389 7211, we’re open weekdays between 10am and 4pm. Please note we can’t do sign-ups over the phone but you can do this really easily here.
Ask our friendly Cuckoo bot a question by hitting our messenger in the bottom right.
Email us 7 days a week at hello@cuckoo.co and we’ll get back to you within 24 hours. Please use the email on your Cuckoo account so we know it's you.
Write to us at Cuckoo Internet Limited, 68 Hanbury Street, London, E1 5JL and we’ll get back to you within 5-10 working days.
We may ask for the following information to verify your identity:
Full name
Email address
Full address of where we provide Cuckoo broadband
Mobile number OR last 2 digits of bank account used to pay Cuckoo
We always aim to respond within 24 hours and resolve any issues within 3 days.