There are a bunch of ways you can get in touch:

The quickest and easiest way to get in touch is using our online messenger in the bottom right.

If you'd prefer to use an alternative method:

  1. Email us at hello@cuckoo.co - [available 7 days a week] - please use the email on your Cuckoo account so we know it's you.

  2. Write to us at Cuckoo Internet Limited, 68 Hanbury Street, London, E1 5JL

  3. For faults or for customers that have issues going live ONLY, call us on - +44 203 389 7211 [phone line open weekdays 10am-4pm]

We may ask for the following information to verify your identity:

  • Full Name

  • Email address

  • Full address of where we provide Cuckoo broadband

  • Mobile number OR last 2 digits of bank account used to pay Cuckoo

We always aim to respond within 24 hours and resolve any issues within 3 days.

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