We try and sort out any issues before you’re even aware of them. But if you ever need us, there are a bunch of ways you can get in touch.
You can contact us via
Ask our friendly Cuckoo bot a question by hitting our messenger in the bottom right.
Email us 7 days a week at email@example.com and we’ll get back to you within 24 hours. Please use the email on your Cuckoo account so we know it's you.
Write to us at Cuckoo Internet Limited, 6th Floor, 33 Holborn, London, EC1N 2HT and we’ll get back to you within 5-10 working days.
We may ask for the following information to verify your identity:
Full address of where we provide Cuckoo broadband
Mobile number OR last 2 digits of bank account used to pay Cuckoo
We always aim to respond within 24 hours and resolve any issues within 3 days.