We're currently dealing with more requests than normal, so it's taking longer than usual to reply - in some cases, it's taking 48 hours before we can get back to you. We're really sorry about this, but rest assured it's a very temporary situation.

There are a bunch of ways you can get in touch:

The quickest and easiest way to get in touch is via email.

  1. Email us at hello@cuckoo.co - [available 7 days a week]

  2. Write to us at Cuckoo Internet Limited, 68 Hanbury Street, London, E1 5JL

  3. For faults or for customers that have issues going live ONLY, call us on - +44 203 389 7211 [phone line open weekdays 10am-4pm]

If emailing us, it's really important to use the email address associated with your order or account.

If contacting us via other methods, we need the following information to verify your identity:

  • Full Name

  • Email address

  • Full address of where we provide Cuckoo broadband

  • Mobile number OR last 2 digits of bank account used to pay Cuckoo

We always aim to respond within 24 hours and resolve any issues within 3 days.

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