We try and sort out any issues before you’re even aware of them. But if you ever need us, there are a bunch of ways you can get in touch.
You can contact us via
Call us on +44 203 389 7211, our phone lines are open 9am to 5pm Monday to Friday, and 10am to 4pm Saturday, Sunday and Bank Holidays. Please note we can’t do sign-ups over the phone but you can do this really easily here.
Ask our friendly Cuckoo bot a question by hitting our messenger in the bottom right.
Email us 7 days a week at firstname.lastname@example.org and we’ll get back to you within 24 hours. Please use the email on your Cuckoo account so we know it's you.
Write to us at Cuckoo Internet Limited, 6th Floor, 33 Holborn, London, EC1N 2HT and we’ll get back to you within 5-10 working days.
We may ask for the following information to verify your identity:
Full address of where we provide Cuckoo broadband
Mobile number OR last 2 digits of bank account used to pay Cuckoo
We always aim to respond within 24 hours and resolve any issues within 3 days.