Billing and payments
How your billing works and why your bill might be different from what you expect
What's in my monthly bill
What if I can't afford to pay my bill?
Why was I charged more than I expected?
Can I make a one-off payment?
Can I receive a paper bill?
When is my first bill and why was it more than expected?
Why could I be billed additional charges?
What's included in my first bill?
Updating your direct debit details
Can I change my bill cycle?