Your first bill is produced the day after your service goes live, with the first payment being requested a minimum of ten days later. (If the tenth day falls on a weekend or a Bank Holiday, it'll be requested the following working day.)
If you're happy with that payment date, then that's great. But we know that many people prefer for their bills to be paid a day or two after their payday or when their regular payments go into their bank account. So if you fall into this category, you can give us a call to request a change to your billing date and your payment date.
How does it work?
After you've paid your first bill, you can request a change of billing date / payment date twice in a rolling 12 month period.
You need to be up to date with your payments at the time of the request too, so if you're in arrears, we'd need you to catch up before we change the billing date.
Your billing date has to be between the 1st and 28th of the month, which means that the date we attempt to charge your account via the Direct Debit is no sooner than ten days later.
Your first bill after you've changed your billing and payment date.
Depending on when your next bill is due, you'll either:
Pay your next bill as usual and then receive a smaller pro-rated bill on your chosen payment date.
Pay a slightly bigger pro-rated bill that covers the extra days instead of sending out two bills.
Whatever we do, will show clearly on your bill.
How do I make the billing date change?
For now, we'll need you to contact our Customer Care team to make the request.
If you can go through this little checklist before getting in touch, that may save you a call as unless the answers are yes to each question, we can't make the amendment today.
I've been installed and paid my first bill
My account balance is £0 (meaning there's no bill unpaid or due to be paid)
I've not made two billing date amendments already in the past 12 months
Still with us? Cool, get in touch with the Customer Care team to amend your billing and payment date.