Advice and answers from the Cuckoo Broadband Team

Setting up your broadband

Getting online for the first time

Joining Cuckoo

Switching to Cuckoo, getting set up and moving home

Troubleshooting your internet

Getting online & troubleshooting speeds and connection issues

Billing and payments

How your billing works and why your bill might be different from what you expect

Your online account

Logging in, updating your details online and how to get the most from your Cuckoo account

Home phone

Moving your landline to Cuckoo and problems with your calls

Extra support

How to get in touch with us if you need to speak to one of the team

Cancelling your broadband

How to close your account with Cuckoo