Cuckoo

Everything you need to know about Plume pods

Plume

Essential features

Can I continue to manage my network when I’m away from home?

What the health of the extender means and how to find it.

What does the health of my extender mean?

Each person can have a primary device assigned to their Profile. Here's how, and why.

How do I assign a Primary Device to someone?

The Plume Home app will send you a push notification anytime the network status changes from online to offline.

Why does the Plume Home app say my network is offline?

How do I delete a SuperPod from my Plume Home network?

How to set up people profiles to monitor and manage access.

How do I create people profiles?

How to set up the Port Forwarding feature

Setting up Port Forwarding in Plume Home

What is it and how do I enable it if needed?

How do I enable Universal Plug and Play (UPnP) on Plume Home networks?

The firmware version of your SuperPods (extenders) determines what Plume Home features are available for your network.

How can I check the firmware version on my SuperPods?

What is Traffic Boost and why would you need it?

Traffic boost

How do I rename a SuperPod (extender)?

Adding additional extenders to your Plume Home network is simple. Here's how it's done.

How do I add extenders to my Plume Home network?

Performance ratings indicate the connection quality of real-time apps

Performance

Got more than one SuperPod? Here's how to pick the right one.

How do I identify a particular SuperPod?

The Plume Home app has several areas that provide information about the network's current status.

Where can I view my Plume network status?

How do I view my network speeds with the Plume Home app?

Performing a factory reset on your Plume pod(s)

Factory Reset

Using a single login, you can manage multiple locations (networks).

How do I switch from one WiFi network to another in my app?

Plume Home records network data usage for each of your devices over the last 30 days.

Viewing data usage

Network monitoring and management

How do I block a website or IP address?

How to allow access to a previously blocked website

How do I approve (unblock) a website?

Will enabling parental controls impact my network's performance?

Timeouts allow you to pause internet access for People, Groups, and devices in real-time.

Changing and deleting a Timeout

Pausing Internet access with a Timeout

The Timeout feature lets you instantly freeze or pause internet access for a Person or Group Profile, or individual devices when needed.

Setting a quick Timeout for a person, group, or device

Introduction to Focus

Content filtering lets you restrict the type of internet content a person or group can access while connected to the Plume Home network.

Content filtering

Moving from HomePass to the new Plume Home app.

Internet Freeze to Focus migration

How to reassign a device that now belongs to another person in the property.

How do I transfer a device from one person to another?

Content and Parental control

What is WPA3?

Removing a password from your router or pods

How do I disable or change a WiFi password?

Create a new WiFi password for Home

Create a new password for a Guest

This is for a single use password that expires as soon as the session ends.

Create a new password for Internet Only

How do I set up multiple WiFi passwords?

How do I choose my network name and password?

Sharing passwords for your Plume Home WiFi network is easy.

How do I share network passwords in Plume Home?

Can I use my old WiFi name and password for my HomePass network?

Password and Access control

These are the most common reasons a particular device is not currently appearing on the Motion devices list.

Why aren't all my devices available in the Motion Devices list?

Choosing your Motion Detection Devices

Steps for adjusting the motion sensitivity.

How to adjust motion sensitivity

Make the most of the feature. How to turn it on.

How do I enable Motion detection?

Why is People at Home not updating?

How do I set up motion alert notifications?

How can I tell if someone is home?

Live View lets you see the location and intensity of detected motion in real time.

Motion Live View

How do I access my home's motion history?

Sense Alert Notification Issues

What to do if Live View, Motion Today or Motion Last 7 Days are not displaying accurate information.

Live View and Motion History Display Issues

How to troubleshoot motion notifications that aren't coming through.

Motion is being detected but I’m not receiving an alert.

me common reasons motion sensors may not be working properly.

Why is motion not being detected?

Sense is currently only supported on SuperPods, so if the room only has PowerPods, you will not necessarily get Sense coverage in there.

Why is there no Motion coverage in a room where I have a WiFi connection?

Not all pods are the same, and there is a limit. That's covered here.

What devices are eligible for detecting motion?

Why might motion not be available in the menu?

What are the requirements for Sense?

Motion

Setup and onboarding

Identifying the right number of extenders for your property.

How many pods do I need?

Get to know the difference and get the setup you need.

What's the difference between Plume, WiFi routers, Extenders and Mesh?

Read this, and 5 minutes later, you'll be up and surfing.

How easy is it to set up Plume Home?

What can the app do to improve your life?

What is the Plume Home app for?

Why does my network always need to be connected to the Plume Cloud?

The answer is plenty, but try not to overdo it please.

How many devices can I connect to Plume?

You can plug a pod into a power strip, adapter, extension cord or surge protector.

Will pods work when plugged into a surge protector or extension cord?

How Plume works

How do I set up Plume Home?

These are step-by-step instructions on setting up your new Plume Home network using the Plume Home app.

Plume Home Installation - App Steps

Sometimes your equipment disconnects despite an active broadband feed. Check these steps before getting in touch please.

Notification "Lost Internet Connection". How do I get past this?

Some steps you can take to try and resolve a signing in issue.

I am having problems signing in to the Plume Home app

Logging out and logging back into the app.

App is stuck during setup.

Basic setup and Configuration

Find answers and get help from Intercom Support and Community Experts

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