Cuckoo

Getting online & troubleshooting speeds and connection issues

Troubleshooting

Download the Cuckoo app with integrated support tools to your phone

Our recommended Support App

Slow speeds

What is an ONT?

Why is my internet not working?

Which ONT do I have?

Troubleshooting an Openreach ONT fibre modem

Troubleshooting the Nokia ONT fibre modem

Troubleshooting the Calix ONT fibre modem

Slow speeds / no connection on a single device?

Which router do I have?

Single web service or app defect

Slow speeds or no internet due to cable problems

Is it a cable issue?

Some simple checks to carry out before contacting our Customer Care Team.

Loss of service after migrating from Swish Fibre

Troubleshooting your Adtran ONT

An overview of the Plume App to help Plume SuperPod users self-serve

Plume Home (formerly HomePass)

If you're a former Swish customer, you'll probably have one or more of these in your home.

Plume SuperPod

Troubleshooting general

What do the colours of the LED light on my eero mean?

There's a red light on my eero

Running a speed test in the eero app

Do I need additional eeros?

Adding or removing an eero device

Slow speeds (eero)

Updating your eero software

WAN IP address failure during setup

Sky Q Connection issues when using eero

Rebooting your eero by powering off and on again

Restarting your eero device / network via the app

Rebooting your eero / network

What features are incompatible with eero Built-in?

Troubleshooting eero

Find answers and get help from Intercom Support and Community Experts

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