Yeah, that sounds very techy doesn't it...but put simply, it may not be that your internet has stopped working, it's that the site or app that you're trying to use is down...it happens...and you'll always blame yourself before you think it's a big organisation like FaceTok or Whatsagram.

Try using the site or app on another device to see if it's them...if it does work, then let's get back to troubleshooting the issue.

Have you carried out a network test in the ISP Support app already? If not, head there first.

If you have run the test and everything is working fine, but there's a problem with a single device, check out the Slow speeds / no connection on a single device article for some guidance.