Slow speeds (eero)
Updated over a week ago

The eero mobile app should always be your first stop for any eero issues.

The speed test in the app measures what your eero Wi-Fi network is getting from us at your gateway eero device. It's important to remember that speeds may fluctuate during busy times or if you're using the network whilst running the test. Check out the Running a speed test article to guide you through it.

For internet speed related issues for devices beyond the gateway eero device:

  1. Click the Settings tab on the bottom right of the screen.

  2. Tap Troubleshooting (near the bottom of the list)

  3. Tap My internet is slow

  4. You'll then be asked to Run a healthcheck, press the blue button to begin

  5. Pick from Multiple devices or One device
    Multiple devices does a check across your entire network
    One device, then asks you to select the device you want to test specifically

  6. Your report will highlight the results of the diagnostic check and provide advice

If everything looks fine, but you're still experiencing issues, contact us

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