A red light on your eero indicates that your device is offline, there are a few steps you can take that may resolve it before you'll need to contact us.

Gateway: The eero device that you set up initially, that connected to your ONT, is your Gateway eero device

Additional eero device(s): Any other eero devices that extend your signal

Check that your ONT is plugged in, switched on and lights working.

Check that your gateway eero and your ONT are both connected via Ethernet and that the cable is plugged in properly to both devices. It should make a clicking sound when inserted.

If everything’s powered and connected to Ethernet, you can try power cycling your eero.

Unplug it and re-plug it into power.

Then wait until it fully boots back up – this should take about 2 minutes.

Still not working?

Try power cycling your ONT. If there’s an on/off switch, switch it off and wait for 30 seconds before switching it back on. If there is no on/off switch, unplug it and wait for 30 seconds before plugging it back in.

Wait until the lights on your modem and the LEDs on your eero are done blinking before trying to get back online.

If you're not surfing the web yet, we still have another trick up our sleeve...the good old Factory Reset on your eero.

If you're still not online, then it's time to contact us.

If everything’s powered and your Gateway device is online, you can try power cycling your eero.

Unplug it and re-plug it into power.

Then wait until it fully boots back up – this should take about 2 minutes.

Still not working?

Try removing and re-adding the device to your network via the app

If you're still not online, then it's time to contact us.