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Is it a cable issue?

Slow speeds or no internet due to cable problems

Updated this week

One of the simplest checks you can carry out before escalating a connection issue is checking that your cables are all plugged in.

If there's no power, check the socket first. You'd be surprised how often a flicked switch is the cause of your outage!

Make sure the cables are plugged in to the back of the ONT and/or the router and they are switched on.

Check that the ethernet cable is plugged into both devices and that it has no visible damage and has no kinks in it.

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