Why is motion not being detected in the Live View?
Motion detection was just turned on.
It can take 2-5 minutes from when Motion Detection is turned on before motion starts being detected.
Your mobile may have lost its data connection.
The graph may stop being drawn if the connection drops temporarily.
Close the HomePass app, check your connection and reopen the app.
You may not have enough devices and/or SuperPods currently being used to detect motion.
Even though you may seem to have enough devices available in the Sense Devices list, not all of them are considered suitable.
Devices are disabled for motion detection if they go into power-saving mode or they are connected to a channel experiencing high interference, but will still appear selected in the list.
Choose other devices for motion detection, you haven't already.
If possible, disable power-saving features on the devices.
Why do I have poor motion detection coverage?
You may not have enough devices and/or SuperPods currently being used to detect motion.
Even though you may seem to have enough devices available in the Sense Devices list, not all of them are considered suitable.
Devices are disabled for motion detection if they go into a power-saving mode or they are connected to a channel experiencing high interference, but will still appear selected in the list.
Choose other devices for motion detection, you haven't already.
If possible, disable power-saving features on the devices.
For single SuperPod setups, adding additional Wi-Fi-connected SuperPods will help.
We recommend assigning a device to rooms to improve the accuracy of motion detection
Motion detection sensitivity may be set too low.
Turning up the sensitivity may help with motion coverage.
All of your Sense devices are clustered around the same or just a few SuperPods. This will particularly impact networks that only have Ethernet-connected SuperPods.
If all the devices being used for motion detection are very close to the same SuperPod (example: all in the same entertainment unit or room), motion detection will be limited to that area.
You can choose the devices available for motion detection in such a way that improves coverage, add WiFi devices or re-position select devices so they are not so close to the SuperPods.