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Troubleshooting Technicolor
Setting up and troubleshooting a Technicolor router
Setting up and troubleshooting a Technicolor router
Updated over a week ago

This article covers:

Set up guide

WAN Set up

1. Plug the Ethernet cable with the red connectors into the red port labelled WAN.

2. Plug the other end of the Ethernet cable into your Internet access device’s Ethernet port.

Power on your router

1. Plug the connector of the electric power supply adapter into the router power inlet port and plug the adapter into a nearby power outlet.

2. Press the power button on the back panel.

If the LED is blinking green or orange, the router is updating its software. If this is the case, wait until the LED becomes solid on. This can take several minutes! Do not power off your device or unplug any cables!

Connect your network devices

We recommend you to first connect one computer/tablet (if possible via a wired connection), then complete the rest of the procedure and as a final step connect the other (wired and/or wireless) devices.

Connect your wired (Ethernet) devices

If you want to connect a device using a wired (Ethernet) connection:

  • Take the Ethernet cable with the yellow connectors

  • Connect one end of the Ethernet cable to one of the yellow Ethernet ports on your router.

  • Connect the other end of the Ethernet cable to your device

  • Connect your other Ethernet devices

Connect your wireless devices

Wi‑Fi settings label

On the bottom of your router you can find a label with:

  • The Network Name.

    • This name is used to identify your Wi‑Fi network. Some use the term SSID instead

  • The Wireless Key.

    • This key is used to secure your Wi‑Fi network. Only devices that know this key can connect to your Wi‑Fi network. You can enter this key manually or configure it automatically using WPS.

    • If needed, you can change the Wi-Fi settings using the router web interface (for more information, see “Configure your router to your needs (optional). But we recommend you to use the default settings.


To achieve optimal link quality:

  • Always try to reduce the number of obstacles (especially walls) between your Wi‑Fi devices to a minimum

  • Do not place your Wi‑Fi devices in the neighbourhood of devices that cause interference (microwave ovens, cordless phones, baby monitors, etc.)

Connecting a Wi-Fi device using WPS Push Button Configuration (PBC)

  • Make sure that your Wi‑Fi device supports WPS PBC and you know how to start it

    • For more information, consult the documentation of your Wi‑Fi device

  • On the side panel of your router, briefly press the WPS button and then release it. The WPS LED starts blinking orange.

  • Within two minutes, start WPS PBC on your Wi‑Fi device. You will probably have to do this in one of the following ways:

    • Press a WPS button on your Wi‑Fi device

    • Start WPS (PBC) on the user interface of your Wi‑Fi device

    • Open a list of available networks and select the Network Name mentioned on Wi‑Fi settings label

  • After maximum two minutes, the WPS LED will briefly be in either of the following states before turning off:

    • Solid green: the registration was successful

    • Blinking red: your router could not find your wireless device. Try again or connect your wireless devices manually.

Connecting a Wi‑Fi device manually

On your Wi‑Fi device, proceed as follows:

  • Open the list of available Wi‑Fi networks and select the entry that contains the Network Name from the label

  • Your Wi‑Fi device will ask you to enter the Wi‑Fi key or password

Troubleshooting guide

Turning off the Wi‑Fi

When you press and hold the Wi‑Fi button between three and eight seconds, the Wi‑Fi will be turned off on or off depending on its current state.

How can I tell whether the Wi-Fi is on?

If the LED is:

  • Solid green, then the Wi‑Fi is on

  • Solid blue, then the Wi‑Fi is off

  • Off, then use one of the following methods to check if the Wi‑Fi is on:

    • Browse to the router web interface and check the colours of the bullet in the Wireless card. If the bullets are green, then the Wi‑Fi is on.

    • On a Wi‑Fi device that is within range of the router, check whether the router appears in the list of available networks.

WPS troubleshooting

WPS does not start

The WPS LED is blinking red

This indicates that your router could not connect your Wi‑Fi device.

Do the following:

  • Wait two minutes and then start WPS again

  • Turn your router slightly and then try again

  • Obstructions may deteriorate the signal strength. Try to minimize the number of walls between the two devices and then try again.

  • Move the devices closer to each other and then try again

How to reset your router

If at some point you want to restore the default settings, proceed as follows:

  • Make sure that your router is turned on

  • Use a pen or an unfolded paperclip to push the recessed Reset button on the back panel of your router for at least 10 seconds and then release it

  • Your router restarts and applies the factory default settings

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