You can use the reset button to perform two distinct actions: a soft reset and a hard reset. Make sure you've followed the instructions in the Slow Speeds (eero) article before doing a Factory Reset, and if you're set on it, do the Soft Reset first.

A soft reset will clear all network configurations from the eero, but preserve its sessions. This keeps the eero on your network and saves its logs and advanced settings such as IP reservations and port forwarding configurations.

To soft reset your eero, hold the reset button until its LED flashes yellow (7 seconds), then release it. After a few moments, the eero LED should return to solid white and appear with a green outline in the eero app.

A hard reset will clear all network configurations, clear its session and logs, and remove the eero from your network. If the eero has an active internet connection, you can achieve the same results by removing the eero from your network via the eero app.

Note: If you perform a hard reset on your gateway eero (the one connected to your ONT), you will remove the entire network and all settings for that network. You will need to set it up again from the beginning.

To hard reset your eero, hold the reset button until the LED flashes red (15 seconds), then release it. After a successful hard reset, the eero LED light will reach a flashing blue state, indicating that the eero is ready to be set up again.